05-29-2013 01:58 PM
I've forgotten my BB world ID and secuirty answer - how do i go about resetting this as I'm unable to set up m emails without it. I'm told that its possible to reset the password with the security question answer, however I am always prompted for this.
Any assistance would be much appreciated!
05-29-2013 02:01 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: