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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎06-05-2013
My Device: Torch 9810
My Carrier: 919630910728

Blackbery Torch 9810 Hardware Problem..

[ Edited ]

I Bought A Blackberry Torch 9810 Few Weeks Ago, And Trid To Upgrade My Phone From 7.0 to 7.1 OS But Was Not Able To Do From My Home So When I Went To The Blackberry Service Centre For The Upgrade Of OS 7.1 From 7.0 They Said That The Upgrade Cannot Be Done Due To Hardware Problem And Your Phone Will Be Sent To Bangalore For The Same Querry For 15 Days.

Plz Help Me What Should I Do, My Phone Is Brand New And They Are Telling That Its Hardware Problem?

This Is What Blackberry Is?

I What To Update My Phone..

Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Blackbery Torch 9810 Hardware Problem..

[ Edited ]

Since you said your phone is brand new & the blackberry service centre confirm its a hardware issue. are you still able to bring this brand new phone back to the carrier and exchange for another one? Since exhange with carrier for a brand new phone is faster than 15 days. If they don't allow exchange i guess your only option is wait 15 days for them to fix it.