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New Member
Posts: 2
Registered: ‎08-27-2013
My Device: 9800 Torch
My Carrier: Virgin Mobile

Blackbook Apps - licence key probleme after purchase

Hello, I am a french user of BB.

 

I bought Blackbook app yesterday but It don't generate a license key. I have received the confirmation of the purchase by email with my order number but no license key.

 

How sould I do to resolve this problem? I don t know what to do.

 

Thanks in advance.

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackbook Apps - licence key probleme after purchase

Hi and Welcome to the Community!


I suggest that you clear the AppWorld application cache.

  • KB24714 How to clear cache for BlackBerry World on BlackBerry smartphones and the BlackBerry PlayBook tablet

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎08-27-2013
My Device: 9800 Torch
My Carrier: Virgin Mobile

Re: Blackbook Apps - licence key probleme after purchase

Hello,

 

Thank you for your answer.

 

I try the cleanning of the appworld cash and to look in appworld / My World information.

 

But I don't find any serial key, the View registration key option don't appear.

 

Any other idea?

 

Many thanks in advance.

 

Regards.

Highlighted
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackbook Apps - licence key probleme after purchase

If you are not seeing what you expect as per the above instructions, then I would recommend you contact the developer of the app. Their contact information should be contained on the BBWorld catalog page for the app.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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