01-11-2013 03:53 AM
I have a bold 9790, which works fine, apart from the bluetooth audio sync.
I have a Belkin bluetooth unit, and two other Bold 9700's which work fine with it. The bluetooth connection attaches fine, but if I move around, or do anything else on the phone, the audio stops and starts and is distorted.
Any idea's ?
01-14-2013 03:03 PM
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps. Have a good day.
10-25-2013 10:31 AM
Well, I finally got to wipe and reload the OS on my Bold 9790 and the bluetooth audio is exactly the same. I suspect that I have some sort of bluetooth audio hardware issue... maybe a bad connection somewhere ?? is the bluetooth antenna part of the mainboard ?