06-04-2013 11:45 AM
HI. I use bluetooth connection with my wonderful 9800 Torch to check e-mail on my Playbook.
This week the bluetooth has stopped working. My Playbook cannot 'see' my Torch.
Hoping that this is a software issue, I've turned off / on the bluetooth on both devices and have turned both devises off and rebooted to no avail.
06-07-2013 04:50 PM
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
06-07-2013 10:13 PM