09-04-2009 11:19 AM
Since early 2008 I've chased this through a number of Bluetooth headsets and a number of BB devices (Pearl, Curve, Storm, Tour) as well as a number of customer and technical care calls (Verizon Wireless, T-Mobile, RIM, Hello Direct, Jabra, and Plantronics) and I feel certain that RIM could improve the audio volume settings on their devices and make a lot of folks we talk to from our RIM/Bluetooth combos happier.
The "Bluetooth low volume" issue was best summed up by a tech from Hello Direct who told me "If I had a nickel for every time I've talked to someone with a Blackberry and Bluetooth headset I wouldn't have to work here any more."
The carriers I've talked to (T-Mobile and Verizon Wireless) say this is not a "known issue" (as expected), and yesterday a tech from RIM made the same claim. The only settings we users can change on a BB (boost treble, turn up the volume) aren't good enough, and using the speakerphone while driving means you have to hold the device close to your face and risk some cop's perception that you're breaking the law.
Best scenario is an ambient-noise-free environment calling a land line; worst is while driving to another BB/Bluetooth combo.
Not a great situation.
As a group, we can help convince RIM to make a design change. At the very least, upping Tx/Rx volume for Bluetooth headsets would be OK; giving us a setting we can control that does so would be better. It's going to take literally hundreds (or maybe thousands) of us calling in to move this mountain, but it can be done, and I encourage everyone to pass this along far and wide and call your carrier(s) and/or RIM to help create some awareness for what's needed.
It's worth the 15 minutes that it will take to make the call -- and be certain you first use your Bluetooth headset when you speak to them, then cut to the handset part way through when they say they can't hear you.
09-21-2009 02:40 PM
09-22-2009 07:55 PM