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Regular Contributor
Posts: 55
Registered: ‎01-30-2011
My Device: BlackBerry Z10
My Carrier: Orange (UK)

Bluetooth slows phone

Hi all,

 

I have been experincing an issue with my BlackBerry Bold 9780 for some time now and I'm not too sure if it was caused after an app update or installing a new app. Everytime I turn the Bluetooth on, on my it slows my phone down by bringing up the black clock/timer in the centre of the screen and the only resolution is to turn it off (hoping I haven't moved off the Bluetooth menu) the to perform a battery pull which returns phone to functionality. 

 

Regards,

 

Dave

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Bluetooth slows phone

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Regular Contributor
Posts: 55
Registered: ‎01-30-2011
My Device: BlackBerry Z10
My Carrier: Orange (UK)

Re: Bluetooth slows phone

Thank you for your recommendation, I found out which app. was causing the issue and it was one called Grindr Xtra, so I am going to email their support and inform them of this issue.
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Bluetooth slows phone

Excellent! Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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