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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-21-2013
My Device: bold 9900
My Carrier: mts

Bold 2nd account issue

I have a Bold that my company has given to me. I have set up a 2nd account for my personal e-mail but do not see an icon. Is it possible it is blocked?



Hall of Famer III
Posts: 58,711
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Bold 2nd account issue

Hi and Welcome to the Community!

By default, all messages (email, SMS, BBM, etc.) are put into the main Messages icon/app. Some prefer this "unified messages" approach, others prefer to separate things. Fortunately, the BB provides the ability to split things out according to your desires.

On older OS levels (e.g., within and less than the OS5 level), there was very little control over this split...basically, just being able to split SMS/MMS out of Messages to an icon of their own (controlled by one of the Options settings within the Messages app). But, with later OS levels, more fine controls were provided:

For BES users, your BES Admin can push a BES-only email icon to your device. This solution is free, but must be conducted at the BES server, and will affect all users on that BES server.

  • KB15003 How to create a separate icon on the BlackBerry smartphone for only BlackBerry Enterprise Server messages

If your device OS level (starting within OS5 and above) has the option, you can dictate what shows in Messages:

  • Homescreen > Messages > blackberry_logo.jpg > Options > (Main Message List Settings) or (Inbox Settings) or (Inbox Management)
  • Uncheck what you want to suppress from Messages, enabling a separate icon for those you uncheck

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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