09-20-2013 08:22 AM
I face this issue most of the times,my Bold 4 at times lockups and wont respond to any keys no matter its the one top of the phone or unlock key,not that the keys are damaged or in a bad condition but happens a lot and when on idle mode i can see it freeze no matter what i am using.I dont have all the apps in the world installed,just basics like we chat,whats app,BBM,flashlight,screenmuncher,snap secure,restart me and application resource monitor.I had an antivirus earlier but was suggested to remove it as someone in the threads told me that Blackberry seldom has a virus related issue,how can i fix this and also how can i view my previous posts that i made in general support forums.
Thanks & Regards
09-20-2013 04:56 PM
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
how can i view my previous posts that i made in general support forums.
You can always find your own posts here:
Good luck and let us know!
09-27-2013 10:31 AM
09-29-2013 02:34 PM
09-29-2013 02:44 PM
Now I did
Now I did boot the phone in safe mode as you suggested as per KB I'd 17877 so initially my phone was really behaving slow and sluggish but now seems to be fine.I haven't installed anything new like themes music or any app.The phone seems to be running fine in safe mode.So what's next for me and also is it safe for my Blackberry to have it run on safe mode everytime boot it up,
Safe Mode is a diagnostic tool only, not something to be used for normal operations. What this reveals is that some 3rd party or add-on app is the cause of your issues. Which one it is requires you to remember what you have most recently installed and/or updated on your BB. You would then go in reverse order:
and also is it safe for my Blackberry to have it run on safe mode everytime boot it up,Also the plug sign showed in beggining when the phone was being charged,unplugged nd replugged and the thunderbolt sign was there till the phone fully charged.Is there a way to charge it quickly or do I need 2 wait for hrs before it fully charges.
09-29-2013 03:01 PM
09-29-2013 03:10 PM
All my apps are installed from Blackberry app world,none of them have been installed from any other source.No upgrades have been installed.What you suggest
The source of the apps is irrelevant...anything can become corrupt. I recommend exactly what I've already stated.
and also my other half of question remained un-answered? Can I have that answered that please.Thanks.
Ummm...let me look back...oops! Somehow my reply got deleted...my mistake I'm sure...let me try again...
Also the plug sign showed in beggining when the phone was being charged,unplugged nd replugged and the thunderbolt sign was there till the phone fully charged.Is there a way to charge it quickly or do I need 2 wait for hrs before it fully charges.
No one can predict how long it will take you to recharge. It varies based on the level of depletion when you begin to charge coupled with the on-device activity (phone calls, web browsing, playing a game, etc.) while charging. It will take however long it takes based on all of that, which no one can predict. It is not required to fully charge every time...you can stop it mid-way if you need to for some reason. You can also "top up" however often you want to. These newer charging capabilities and battery technologies do not suffer the same issues as older ones did. You should. however, avoid ever fully draining the battery...that can actually damage it.