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02-02-2010 10:23 AM
Solved! Go to Solution.
02-02-2010 11:54 AM
Can try clearing the Profiles database via the Desktop Manager. If you go into Desktop Manager | Backup and Restore | Advanced you can highlight Profiles on the right side and choose Clear.
Also have you tried to wipe the device to see if it's make a difference?
02-03-2010 06:41 AM
Thanks for your reply.
I'll try your suggestion regarding the Desktop Manager and I'll come back with a post regarding the results.
I really hope that your suggestion will be the solution !!
Regarding your second suggestion, No I have not. You see I've a lot of data like contacts, notes, tasks, calendar stuff and many-many more and although i maintain a full backup on a regular base, I don't feel comfortable at all to try to wipe the handheld.
02-03-2010 06:52 AM
Thanks to your reply too.
Yes my speakerphone is functioning well. Never noticed before and till now any other problem regarding my handheld's speakerphone except that spesific problem which is probably a result of a mess regarding internal settings.
02-03-2010 09:56 AM
I've just tried your suggestion regarding the clean-up of the Sound Profiles of my phone using the Desktop Software.
Unfortunatelly there was no success. In fact Desktop Software claimed that it did remove my Profiles database but when I inspected my phone (after reset of course, just to be sure if it did), my Sound Profiles were untouched. It seems that there's no way out of that... Again, I would like to thank you for your time.
I do appreciate the valuable contribution of the forum but I strongly believe that RIM should maintain a technical support service if not for providing solutions at least to register that kind of feedback in order to optimize their products.
It's tragical not only to get a solution by RIM but also not being able to report a technical incident !!
If I could report that bug, at least I would have the hope that RIM Knows and sometime in the future there will be some kind of a fix !!
02-03-2010 12:44 PM
No problem. Glad to help out. If you maintain a full backup then you have nothing to worry about. If you wipe it and it still doesn't work then you can do a restore and everything will just be as it was.
I'd say either a wipe or reloading of the OS would be the next things I'd try.
02-05-2010 08:33 AM
Finally I've made my mind and proceeded with my handheld's software wipe !!
That procedure provided indeed the desired solution !!
If someone would like to know more details regarding the wipping procedure that I've followed, I would be happy to share with him (her) my "experience"..
I would like to thank every one who placed a reply-post to my initial post in order to help me out.
02-05-2010 08:57 PM
I got exactly the same problem like you had. Just got a BB but it doesn't make a sound! It's so frustrating, don't know when people call me... Anyway, I only got a mobile, no cables to connect it to the computer and deal with through the Desktop Manager.
Please share with me your experience, on how did you wipe out the whole software? Does it need to be connected to the computer? If so, I'll go and buy the cable, but don't need a backup really.
02-06-2010 06:09 AM
Excuse my asking, but how is it posiible to get just a handheld ?
Did you purchased it or did you find that handheld ?
Please note that if you didn't purchased your handheld (someone lost it and you found it, bought a stolen one or else), I really don't want to participate on that !! I'm sure you do understand it.
Anyway, the procedure I've followed requires a computer and so an appropiate cable too.
Keep in mind that my case was a bit different than yours (at least from what I understand through your post).
Sounds in my handheld were functioning correctly except in one case: The Alarm Clock Sound Only when my handheld was turned off !! Is this your case ?
Another important issue is your handheld's model; what's your BB model and your currently installed OS version ?
I'm not an authorized BB support service, and there's a great change that you'll finally come up with a really corrupted (regarding the OS) handheld !!