10-20-2012 12:28 AM
I have an older BlackBerry Bold 9000 which i wish to use as a secondary phone. Recently, I reformatted my device because of some JVM error. Now when i turn on my device I get a white screen with a battery image in the middle with a blue thunderbolt. I have tried to used the BlackBerry Desktop Software to reformat it once again however it fails to do so as during the update it where it states "Reconnecting To JVM"; it fails: "Application Loader was unable to connect with the device. Please reconnect with your device. Enter the password if required and click retry." I reconnect thedevice and I see the same white screen again. What should I do?? Please help me!!!
11-16-2012 04:18 PM
Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already got this sorted out, but just in case!
Some of these articles might be useful to your situation:
Good luck and let us know!