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Posts: 2
Registered: ‎10-20-2012
My Device: BlackBerry Bold 9900
My Carrier: M1

Bold 9000: White Screen with Battery and Blue thunderbolt screen

Hello people.

 

I have an older BlackBerry Bold 9000 which i wish to use as a secondary phone. Recently, I reformatted my device because of some JVM error. Now when i turn on my device I get a white screen with a battery image in the middle with a blue thunderbolt. I have tried to used the BlackBerry Desktop Software to reformat it once again however it fails to do so as during the update it where it states "Reconnecting To JVM"; it fails: "Application Loader was unable to connect with the device. Please reconnect with your device. Enter the password if required and click retry." I reconnect thedevice and I see the same white screen again. What should I do?? Please help me!!!

Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9000: White Screen with Battery and Blue thunderbolt screen

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already got this sorted out, but just in case!

 

Some of these articles might be useful to your situation:

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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