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New Contributor
Posts: 3
Registered: ‎02-23-2013
My Device: Bold 9000
My Carrier: tim

Bold 9000 - no longer receiving sms

Hi all, I have a problem with my Bold 9000;
does not receive any more messages, despite everything else functions.
I've done soft and hard reset several times without effect, there is someone who could help me? thanks in advance! Hello to all!

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9000 - no longer receiving sms

Hi and Welcome to the Community!

While you said "soft and hard" resets, I cannot tell if you did exactly this:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Otherwise, you may try to attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues, then you should ring up your mobile service provider for formal support.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎02-23-2013
My Device: Bold 9000
My Carrier: tim

Re: Bold 9000 - no longer receiving sms

Thank you very much for your reply.
the service provider I have already contacted me and "reset everything", so that aspect I think there are no problems.
I removed the battery several times but the problem persists.
Using Safe Mode What do I fix?

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9000 - no longer receiving sms

From "reset everything", I can sadly deduce nothing...I have no idea what they may or may not have done with those instructions.

 

Safe Mode prevents all 3rd party apps from automatically running, allowing you to see if perhaps one of those is the cause of the problem. In and of itself, Safe Mode fixes nothing...but it provides you with diagnostic information from which to make decisions as to what to do next.

 

SMS is actually not anything to do with your data services...it is strictly a component of your voice-level services, supported solely by your mobile service provider...BlackBerry actually has nothing to do with it (other than providing you an interface on the device to use SMS). The point of Safe Mode is to rule in or out your 3rd party apps...if things run clean in Safe Mode, then one of your 3rd party apps is the cause. If things do not run clean in Safe Mode, then there is something deeper wrong, and your mobile service provider should resolve it for you. You pay them for all of your services, and that includes all of your service-level formal support...right now, they seem to be delivering neither to you.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎02-23-2013
My Device: Bold 9000
My Carrier: tim

Re: Bold 9000 - no longer receiving sms

Thank you very much I will try to take your valuable advice!
I will be for a maximum appasionanti hours on the phone with the phone companies!
thank you again!

Highlighted
Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9000 - no longer receiving sms

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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