09-23-2012 03:24 PM
Hi, i cant seem to install os6 on my blackberry bold 9650. everytime i go on apploader at the step where you choose the applications you want to install i click next and it says the application email setup library cannot be loaded because required files are not avaliable or something like that ... Help pleeaassee.
09-27-2012 07:51 AM
Hi Caleb14 and welcome to the BlackBerry Support Community Forums!
From where did you purchase your BlackBerry® smartphone and how are you performing the software update? I would recommend, to ensure you have the latest supported version of BlackBerry® Device Software, plug your device into your PC and go to www.blackberry.com/update.