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New Member
Posts: 2
Registered: ‎04-26-2012
My Device: Bold 9650
My Carrier: verison

Bold 9650 - no voicemail Icon displayed

At one time my Bold 9650 showed an icon in the top of the screen indicating that I have a voicemail.  Some time along the way, it is a company phone that they perform global updates and changes, the icon stopped being displayed.


How do I get the Icon back

Posts: 94,471
Likes: 24,384
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9650 - no voicemail Icon displayed

Has your BES Admin changed the way your device handles voicemail?

Does your BES provide the voicemail or your mobile provider?


Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. Perhaps this simple reboot will get your voicemail notification working again.

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New Member
Posts: 2
Registered: ‎04-26-2012
My Device: Bold 9650
My Carrier: verison

Re: Bold 9650 - no voicemail Icon displayed

Rebooted and still have same problem.  I checked with several other colleague who have the same phone and their phone still works after the last company wipe of the phones.