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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎03-17-2012
My Device: Blackberry Bold 9650
My Carrier: Verizon Wireless

Bold 9650 trackpad not working..

This morning when I turned on my blackberry the trackpad would not allow me to scroll or select anything by clicking.. I haven't been able to get it to work since. I've done plenty of battery pulls and updated the OS. Any ideas of how I can fix it?

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bold 9650 trackpad not working..

Hey Amandabiancardi,

Welcome to the BlackBerry® Support Community Forums.

 

Have you tried removing the battery? If yes, I would suggest contacting your point of sale to look into warranty and repair options this seems to be a hardware related issue.

 

Thank you.

-HB

 

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