08-31-2013 09:04 AM
Have only used this Bold 9700 for a few days and an update icon showed up. So, I allowed it to do the updates and now BBM and email do not work. The BBM says "Cannot set up BBM. A temporary BBM server error has occured"
For the emails, it just shows those from 2 days ago and will not show any new messages or allow me to send.
I have taken out the battery and restarted numerous times, including in safe mode but the problem is stil there.
How do I delete the BBM and email applications and start over? I'm not sure if that would help but I can't find how to delete those.
Of what else should I do?
08-31-2013 09:13 AM
1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
08-31-2013 09:28 AM
Thanks for answering so quickly. I have done step #1 and am not sure about the 'service book' instructions.
I have gone to the email icon in set up and it said 'connecting to email settings' then 'your device has a problem connecting to the server' which is the same type of message I got before. WiFi works so there is a connection.