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New Contributor
Posts: 3
Registered: ‎08-31-2013
My Device: Bold 9700
My Carrier: Bell

Bold 9700 BBM and email won't work after update

Have only used this Bold 9700 for a few days and an update icon showed up.  So, I allowed it to do the updates and now BBM and email do not work.  The BBM says "Cannot set up BBM.  A temporary BBM server error has occured"

 

For the emails, it just shows those from 2 days ago and will not show any new messages or allow me to send.

 

I have taken out the battery and restarted numerous times, including in safe mode but the problem is stil there.

 

How do I delete the BBM and email applications and start over?  I'm not sure if that would help but I can't find how to delete those.

Of what else should I do?

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 BBM and email won't work after update


1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.


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New Contributor
Posts: 3
Registered: ‎08-31-2013
My Device: Bold 9700
My Carrier: Bell

Re: Bold 9700 BBM and email won't work after update

Thanks for answering so quickly.  I have done step #1 and am not sure about the 'service book' instructions. 

I have gone to the email icon in set up and it said 'connecting to email settings' then 'your device has a problem connecting to the server' which is the same type of message I got before.  WiFi works so there is a connection.

 

New Contributor
Posts: 3
Registered: ‎08-31-2013
My Device: Bold 9700
My Carrier: Bell

Re: Bold 9700 BBM and email won't work after update

Where do I go from here?

Thanks