04-16-2012 05:25 AM
Hey guys, I hope you can help me cause I really need my 266 contacts back!
I recently have wiped my BB clear completely (making a back up before ofcourse) cause I had to reinstall my email accounts (changed carrier).
When I wanted to restore my data it copied everything but it left my contacts out. When I tried to individually add data I noticed that the option to choose Addresses/Contacts was grey (I can't tick the box).
Can anyone help me? Thx!
Solved! Go to Solution.
04-16-2012 11:36 AM
Hi and Welcome to the Community!
Here is a KB that discusses that situation:
Hopefully it contains something useful!
Good luck and let us know!
04-17-2012 12:41 PM
Hey thanks! Got them all back. I had to remove the [CICAL] service books.
"Service books will need to be sent back down from the Enterprise Server to the BlackBerry Smartphone after this step is complete. Please contact the Administrator of the active Enterprise Server or IT department." - I assume this is my carriers IT department?
04-17-2012 12:47 PM