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New Contributor
Posts: 3
Registered: ‎11-05-2012
My Device: Bold 2 - 9700
My Carrier: No Idea

Bold 9700 - Device Reboots by itself

Hello,

 

I am using BB Bold 9700. I restored my data on my fone via BDM, since after that my device reboots automatically.

 

I have tried removing battery, also changed battery, i wiped the entire device also but it is still the same problem.

 

While using anything it reboots by self.

 

Please help.

 

 

Posts: 95,504
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 - Device Reboots by itself

Please remove the Media Card for a couple of days and see if the self-rebooting continues.



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New Contributor
Posts: 3
Registered: ‎11-05-2012
My Device: Bold 2 - 9700
My Carrier: No Idea

Re: Bold 9700 - Device Reboots by itself

I have tried doing that as well but it didnt work for me.

Posts: 95,504
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 - Device Reboots by itself

Then I suggest that you use BBSAK to wipe the device to Error 507, the reload the operating system.

 

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎11-07-2012
My Device: Bold 9700
My Carrier: Rogers

Re: Bold 9700 - Device Reboots by itself

After using the same blackberry bold for a couple years the random reboots are really starting to get to me lately

 

i have removed my SD card to see if it quells the constant reboots

 

i have also cut up several business cards and jammed them into the bottom of the phone between the battery and phone case to push the battery as close to the phone battery contacts as possible.

 

i also put another cut up business card between the slide on/off battery backing and the battery.

 

 

i'm fairly certain it is not a software issue as the same phone reboots randomly whether i have os5 or os6 installed.

New Contributor
Posts: 2
Registered: ‎11-07-2012
My Device: Bold 9700
My Carrier: Rogers

Re: Bold 9700 - Device Reboots by itself

and after all that it still reboots when i go into bbm

New Contributor
Posts: 3
Registered: ‎11-05-2012
My Device: Bold 2 - 9700
My Carrier: No Idea

Re: Bold 9700 - Device Reboots by itself

Thanks for the help everyone. As wiping the device and installing a new OS also didnt work i had to go and get it repaired at service centre.

 

Smiley Sad  They charged 1k, it was hardware issue. (The one which connects the battery with device.)