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New Contributor
Posts: 9
Registered: ‎10-02-2012
My Device: Blackberry Bold 9700
My Carrier: Orange UK/12Call Th

Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

I purchased this phone a few weeks ago in a market in Thailand. It has been working fine with a Thai sim card 12Call

I changed the barrery yesterday now I get a message "Cannot switch WI-Fi ON!??

 

Done Soft Reset, Hard Reset, Factory Reset from Blackberry Desktop Manager Tools, and Phone Wipe from the device.

 

Nothing works can anyone help me.

 

Sickasachip2 (John)

Posts: 95,164
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.5.0.x.xxx", What is yours?



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New Contributor
Posts: 9
Registered: ‎10-02-2012
My Device: Blackberry Bold 9700
My Carrier: Orange UK/12Call Th

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

9700 smartphone (3g,wifi)

6.0 Bundle 3106 (v6.0.0.723, Plat 6.6.0.248)

 

hope this helps i think i have laters DMS

Posts: 95,164
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

Yes, and that's about the latest device OS, also.

 

I don't know. You have no IT Policy installed on the device?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 9
Registered: ‎10-02-2012
My Device: Blackberry Bold 9700
My Carrier: Orange UK/12Call Th

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

The phone was bought second hand. 

 

I have no ieda if it has group/ IT policy  how can I check that???

 

I think the phone was "blocked" in UK but has been working ok in Thailand where I am on holiday for a while.

 

Yesterday I put a UK sim in it and also a new battery which was on charge overnight

 

Come the next day the WIFI would not turn on.  I thought it might be battery fault but the oldbattery has same error now (never did before)

Posts: 95,164
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

So, you go to the WiFi screen, and click on the box to enable the WiFi, and you get that message?


very very odd.

 

Look at Options > Security > Information. What's on that screen?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎10-02-2012
My Device: Blackberry Bold 9700
My Carrier: Orange UK/12Call Th

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

Had the phone 6 weeks wifi worked in uk and thailand

 

Options, security status info,services    says "no services"   Note no sim card in (use to work??)

 

 

trying with thai sim card now

 

I am thinking maybe physical damage from new battery???

Posts: 95,164
Likes: 24,501
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

I don't think the battery, if working, and even damaged, would keep the Wifi from working, if the rest of the phone is working.

 

After you inert that SIM, let me know.

 

There must be something obvious I am missing here.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎10-02-2012
My Device: Blackberry Bold 9700
My Carrier: Orange UK/12Call Th

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

Sim in works on 3G can phone and bluetooth but still no WIFI

the tick goes on for a few seconds the back to empty box
New Contributor
Posts: 9
Registered: ‎10-02-2012
My Device: Blackberry Bold 9700
My Carrier: Orange UK/12Call Th

Re: Bold 9700 ERROR "Unable to turn Wi-Fi on" HELP

sent you a quick reply let me know if you are getting them??

 

sim working ok  3G  and bluetooth

 

I have a full backup before the errror going to install now