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New Member
Posts: 2
Registered: ‎11-23-2013
My Device: Bold 9700
My Carrier: 3

Bold 9700, OS version 6, 3 network - BBM has vanished after a Desktop Software Update

Hi Support,

 

I hope you can help. I have tried various methods suggested on the support forum and am still looking for help.

 

Two days ago, I connected my Blackberry to the PC (Blackberry Desktop Software) and let it update. When this was done, my BBM icon had vanished completely (and probably my contacts).

 

Was BBM version 5.0.2.12 and I think it was trying to update to version 7.0.1.23. There was a message that a 'net.rim.bb.......' issue was detected, causing problems updating.

 

I have tried the following with no success so far:

 

- Re-starting the phone

- Updated the Blackberry Protect with an authentication ID

- Been to 'Applications' on Desktop Software - but cannot add BBM, as it is showing but not highlighted

- Been to the 'Setup' icon on the phone, but BBM is not ticked, and my phone freezes on this screen everytime

- Many times, tried to 'download BBM' from the below websites and sent a download link to my phone, but the page always closes as the pages are too large for the phone to handle; There is not much saved on my phone.

http://www.blackberry.com/bbm

 

https://appworld.blackberry.com

 

Also, I cannot understand the reason this happened during a Blackberry Desktop Update?

 

Any idea what has caused this - as I am now wary of using the Blackberry Desktop Software for further updates, and also how to fix it please?

 

Thanks,

 

Roopa

New Member
Posts: 2
Registered: ‎11-23-2013
My Device: Bold 9700
My Carrier: 3

Re: Bold 9700, OS version 6, 3 network - BBM has vanished after a Desktop Software Update

I have also lost my BBM App World icon
Highlighted
Guru II
Posts: 21,723
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9700, OS version 6, 3 network - BBM has vanished after a Desktop Software Update

Try these links:

http://www.blackberry.com/btsc/KB29422

http://www.blackberry.com/btsc/KB23968

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