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New Contributor
Posts: 3
Registered: ‎04-05-2011
My Device: Bold 9700
My Carrier: Belgacom Proximus

Bold 9700 OS6 - uncaught exception: shared webkit instance unavailable, null

I upgraded my Bold 9700 to the new OS6, Vodafone version. After having done this, all works perfect apart from the browser. I cannot get connected as I always get the error message which I posted in the title. Any solution from anyone ?

I tried new service books, battery pull, ...

 

Thx

Hall of Famer III
Posts: 57,206
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9700 OS6 - uncaught exception: shared webkit instance unavailable, null

Hi and Welcome to the Forums!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you! If not, then you should contact your carrier for formal support.

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-05-2011
My Device: Bold 9700
My Carrier: Belgacom Proximus

Re: Bold 9700 OS6 - uncaught exception: shared webkit instance unavailable, null

Thx for your help!

 

Unfortunately, the steps that you suggested did not do the trick ...

 

However, I was able to fix the problem. I think it was quite specific to the situation in which I upgraded towards 6.0.0.448 in the first place. I was traveling for business and did the upgrade while abroad. So I'm guessing that part of the settings of the roaming network were incorporated when doing the install.

 

I re-installed the OS from scratch but before I did that, I did all steps that you provided, to be sure that all my home country/network settings were correct. The combo did the trick an now all is working perfectly.

 

Thx for everything!

Hall of Famer III
Posts: 57,206
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9700 OS6 - uncaught exception: shared webkit instance unavailable, null

 


torfsg wrote:

 

I think it was quite specific to the situation in which I upgraded towards 6.0.0.448 in the first place. I was traveling for business and did the upgrade while abroad. So I'm guessing that part of the settings of the roaming network were incorporated when doing the install.

 

Yes, exactly. Your Host Routing Table and Service Books come from your home carrier and they can only deliver them when your BB is actually on their home network. One should never attempt any kind of upgrades or other changes to their BB while roaming...always best to be on your home network to do such things.

 

Good job! Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎06-13-2009
My Device: Not Specified

Re: Bold 9700 OS6 - uncaught exception: shared webkit instance unavailable, null

I tried #1 and #2 and they didn't work, but #3 batt pull worked like a charm. Thanks!
Highlighted
Hall of Famer III
Posts: 57,206
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9700 OS6 - uncaught exception: shared webkit instance unavailable, null


ibwilliamsi wrote:
I tried #1 and #2 and they didn't work, but #3 batt pull worked like a charm. Thanks!

Hi and Welcome to the Community!

 

You are most welcome...of course, being "steps", to be conducted "in order", there should be no fix expected until all three steps have been fully conducted. I guess I need to find new wording for that...so many seem to interpret these instructions as "options" rather than "steps". Oh well...I'm glad they worked for you!

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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