10-30-2012 09:53 PM - edited 10-30-2012 09:54 PM
For the past few days, I am only seeing a white screen with a black shape on the top right corner. The incoming calls seem to be coming all right but I am not able to see anything on screen nor am I able to make a call. I also updated the software on the phone by connecting with my PC but the screen issue still remains. I am with Bell and my machine is Bold 9700
Is it a hardware issue? If yes, then any idea how small or big this problem could be and how to get it fixed. Any help will be most appreciated.
10-31-2012 08:31 AM
No I just connected the phone to the PC and downloaded the updated software. Can you please advise what steps I need to follow to format first.