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Contributor
Posts: 13
Registered: ‎11-28-2013
My Device: bold 9700
My Carrier: at&t

Bold 9700 is not browsing

Please I need help. I bought blackberry bold 9700 on Amazon website but it does not browse on GSM network.
I called my network provider (etisalat nigeria) and the customer care told me that my phone has been suspended by blackberry. They advised me to contact blackberry technical support for help. Please help me. I want to enjoy my phone
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Bold 9700 is not browsing

Hi and Welcome to the Community!

 


 

first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Good luck.

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

 

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Bold 9700 is not browsing


successminds wrote:
Please I need help. I bought blackberry bold 9700 on Amazon website but it does not browse on GSM network.
I called my network provider (etisalat nigeria) and the customer care told me that my phone has been suspended by blackberry. They advised me to contact blackberry technical support for help. Please help me. I want to enjoy my phone

Hi successminds

 

If possible contact Amazon and ask them for refund of your money. If the device you bought online is reported lost or stolen or if the previous user had any unpaid dues with his previous carrier then it can be blocked or suspended by original carrier .

 

Good luck.

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