02-05-2011 11:51 AM
Hi, I would be very grateful if someone can help me with this problem I'm having.
I bought a Bold 9700 in Aug 2010, it has been working fine until 3 weeks back. It hangs / freezes unexpectedly, and although the 3G reception shows that it is full bar, I can't make/receive mobile calls and SMSes. Hence, when someone tries to call me, they can't get through and they can't SMS me to tell me they can't get through to me becos the SMS is not coming through as well!
On top of this, I won't know that my phone is hanging until I try to make a call out and discover that my attempt has failed.
So basically, I find myself making calls to my wife every hour just to see if my phone is in 'hang' mode And if the call attempt fails, then I'll know to reboot it. However, sometimes it takes a number of reboots (both hard and soft) before it's back up and working. This is a daily occurence happening 2-3 times a day.
*** Strange thing is that during 'hang' mode, although I can't make/receive mobile calls and SMSes, I can still send/receive Emails, BB Messenger and WhatsApp.
Now I went to the Blackberry Service Centre and they gave me a one-to-one exchange. But the next day after I brought my 'new' Blackberry home.. it hung again!!
At this point, I thought that maybe it could be the SIM card causing the problem, so I went to my carrier and got a new SIM card.. just a few hours after... IT HUNG AGAIN!!
I am now holding a 'new' Blackberry Bold 9700 and a new SM card but the same problem persists.
Would be very grateful if someone has any good advice to give.
02-05-2011 01:06 PM
Do you have any 3rd party apps on the device? Do you have a media (memory) card in the device?
02-05-2011 09:52 PM
The only apps I downloaded were Facebook and WhatsApp Mesenger.
Memory card-wise, I only have the standard memory card that they give with the Blackberry device.
Could FB app be the cause of the problem? That would be strange.
When in hang mode, Mobile Calls and SMSes not working but BB Mesenger and WhatsApp are. Could there be something wrong with the "Mobile Calls and SMS" segment of the device?
02-06-2011 02:27 AM
02-06-2011 04:25 AM
I only have 8 photos in my media card.
I don't think it is FB and WhatsApp apps that's causing the problem because ii've been using these aps fo months without problems. This problem just croppedup 3 weeks back (which was months after using WhatsApp and FB).
Nevertheless, I uninstalled FB but the problem still persists.
If I have to uninstall all apps for this to work then sadly, it really defeats the purpose of the device as a smartphone.
02-06-2011 08:39 AM
02-06-2011 06:10 PM
I would alos persist on removing Whatsapp as I have heard it causing some problems with the Blackberyr phones, especially 9700.
Also, as John stated, a corrupt media card can do this. I had run into this problem with my media card where I was unable to use my media and whenever I tried to access pictures, it used to get hung and battery pull was the only option.
As you said it has only 8 pictures, I would recommend you copy the 8 pictures out and format your media card and then place the 8 pictures. This would help in identifying the problem area.
02-07-2011 04:09 AM
Thanks for your recommendations. I'll try out what you mentioned and hope that the problem is resolved.
12-11-2012 07:21 AM
did the uninstalling whats app resolved the hang issue?
i am facing the same problem as you did since the last 1month or so.
please confirm if uninstalling programs and reinstalling programs this hang issue has been resolved.
awaiting your quick revert.