Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎12-29-2012
My Device: Bold 9700
My Carrier: ROGERS

Bold 9700

I just upgraded to software 6.0 bundle 2921 which I installed. Here is my dilemma, the screen is frozen with the text

"THIS HANDHELD DEVICE INCLUDES".......etc. I have pulled the battery to reset the device all to no avail. As well the track pad does not function. Some problem solving would be appreciated.

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9700

Is this a white screen?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎12-29-2012
My Device: Bold 9700
My Carrier: ROGERS

Re: Bold 9700

It's black w/white lettering. In behind, in can see what would appear the normal white screen with the header bar accross the top

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9700

Is it like the terms and conditions screen but not fully filling out?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎12-29-2012
My Device: Bold 9700
My Carrier: ROGERS

Re: Bold 9700

Correct...terms & conditions. The last line in part reading"interfaces, protocals and other". 

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9700

There is usually a box to seclect OK or Accept or the like for that. If it's not coming up then it's possible something corrupted it. You may need to reinstall the OS again. Not sure what else to do.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎12-29-2012
My Device: Bold 9700
My Carrier: ROGERS

Re: Bold 9700

If I could only scroll down....the track pad is frozen.  I have pulled the battery to reset the OS, all to no avail.

 

It came with the old 5.0 OS. Is that version still available as a download?

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9700

Yes, and I would recommend OS5 for that device anyway. OS6 was too much of a memory hog for the 9700.


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9700

You will need to uninstall any new OS's from your PC and then download and install OS5 from your carrier.

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎12-29-2012
My Device: Bold 9700
My Carrier: ROGERS

Re: Bold 9700

Awsome, thanks John.  That will be my project for this evening.