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New Contributor
Posts: 2
Registered: ‎12-05-2011
My Device: Bold 9780
My Carrier: Digi

[Bold 9780] Cannot receive/send email after security wipe.

Hi , I cannot receive/send email after perform the security wipe and retore my back up.

 

Below is the step I have done:

1. Perform a complete back up using Blackberry Desktop Software.

2. Perform security wipe manually on the phone via Options > Security > Security Wipe.

3. After wiped, I using Blackberry Desktop Software to restore my backed up data.

4. Starting from now, i can't send/receive emails.

 

I have try go to Setup > Email Accounts > click into Internet Mail Account, but it bound back to the Setup page. Then i try Message icon > Options > Email Account Management, it prompt up "Unable to open email setup application. Contact your wireless service provider" message. 

 

May I khow what happen to my blackberry??

 

Below is my blackberry configuration:

Vendor ID: 609

Platform: 6.6.0.212

App Version: 6.0.0.570(2534)

New Contributor
Posts: 2
Registered: ‎12-05-2011
My Device: Bold 9780
My Carrier: Digi

Re: [Bold 9780] Cannot receive/send email after security wipe.

My email seems to be working after i remove BlackBerry S/MIME Support Package via BlackBerry Desktop Software. May i know what actually happen?