12-05-2011 04:06 AM
Hi , I cannot receive/send email after perform the security wipe and retore my back up.
Below is the step I have done:
1. Perform a complete back up using Blackberry Desktop Software.
2. Perform security wipe manually on the phone via Options > Security > Security Wipe.
3. After wiped, I using Blackberry Desktop Software to restore my backed up data.
4. Starting from now, i can't send/receive emails.
I have try go to Setup > Email Accounts > click into Internet Mail Account, but it bound back to the Setup page. Then i try Message icon > Options > Email Account Management, it prompt up "Unable to open email setup application. Contact your wireless service provider" message.
May I khow what happen to my blackberry??
Below is my blackberry configuration:
Vendor ID: 609
App Version: 126.96.36.1990(2534)
12-05-2011 09:25 AM
My email seems to be working after i remove BlackBerry S/MIME Support Package via BlackBerry Desktop Software. May i know what actually happen?