04-03-2013 07:59 AM
Hello. Can you help me? I have a Blackberry Bold 9780 with 22.214.171.1248 (126.96.36.199) and GPS is not working. It is on for weeks now, we are outside very often and I never got a location, in the options under Location settings it says "Last Update: none". If I try manual update, it does not find a satellite. Position is always 0.0/0.0. GPS is on "Device GPS" and activated, "Location services" is on. I tried everything I could find, but it seems that GPS is just broken. Are there any things I can try? It is rather old, so no warranty. Can it be that the antenna has gotten loose? Is there a way to fix that?
04-09-2013 11:10 AM
Welcome to the support community!
The GPS feature can be service provider controlled. Do you have a data plan with your mobile network provider? If so, have you verified with them that your plan supports GPS access?
If this is supported by your mobile network provider, can you also tell me if your BlackBerry Bold 9780 smartphone is activated on a BlackBerry Enterprise Server at work? Were any changes made to the BlackBerry smartphone around the time this feature stopped working?
I look forward to your response.
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04-10-2013 11:47 AM
Hello. thank you for the reply.
I was not aware that the GPS functionality has anything to do with the cellphone contract. This puzzles me a bit - does that mean that one could not use a blackberries GPS system for location if one does not have a SIM card installed?
I am not talking about maps or other GPS-based applications but the actual GPS location data itself (as can be accessed in the "Location" part of the device options).
If that is the case, then this is probably the issue as I do not have any blackberry services bought by my cellphone provider - I only use that connection for phone, SMS and occasionally to access the http internet. It is not logical that GPS, which is base don receiving signals from satellites, is only active when there is a cellphone connection - this defies in my eyes the purpose of GPS, which should allow me to track my position even if I am outside the range of cellphone service for example if used as navigation system for the car or hiking. But if this is some scheme that one basically has to pay additional money to have GPS activated in the phone, then of course it makes sense. Is that really the case - will GPS only work when the phone has a cellphone signal or will GPS functionality at the basic level only be remotely activated by paying an activation fee?
05-23-2013 10:57 AM - edited 05-23-2013 11:39 AM
Bump - can someone clarify if this is correct and GPS at a basic level (as in the data shown in the location setting submenu or when running diagnostics) is indeed dependent on a cellphone contract?
I checked for information I could find on this in community support of local smartphone users and what I got from them was that GPS functionality should not be locked by a provider, but the additonal options to increase location finding speed as well as GPS services like maps or navigation may require a different contract. Pure GPS functionality (getting the "raw data" from the options/location menu should still be possible, also the use of any apps that directly access GPS data, like GPS trackers or offline map and navigation systems. This was spoken in general about smartphones and blackberry devices though, not specifically about the Blackberry Bold...