Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎11-20-2011
My Device: Bold 9780
My Carrier: Rogers

Bold 9780 RED CROSS on battery, cannot repair with DM!!

So, I dropped my phone from a kitchen stool on to a rug.. Went to reboot it and got a blackscreen with a white battery and a red X going through it.


Now, I was told it was my battery after much goolging.. I have 3 batteries at my disposale, all working at various strengths. None are changing the issue.

So, Ive plugged it into my DM and it gives me 3 OS's to choose from when repairing. Ive chosen all three, with and without different batteries and no progress has been made.

What can I do next? Surely my phone isnt broken from its softest fall yet? Or is it?

 

New Contributor
Posts: 6
Registered: ‎11-20-2011
My Device: Bold 9780
My Carrier: Rogers

Re: Bold 9780 RED CROSS on battery, cannot repair with DM!!

Just incase some nerds try to say I was descriptive enough...

Device info

 

Your carrier: Rogers Wireless

Model info and OS version: Bold 9780, newest OS 6.0.0.8

 

Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status): If this means free space, 3.2GB inc. Sd.

Did a battery pull fix your issue?: Clearly not.

Apps installed and their version if possible.   (Go to Settings, then Options, then applications): GMAIL, BBM.

BT device model/version (you will have to look at the BT device): BT? Be more discriptive, Im not a nerd.

 

When writing your question

Any other details that would help us out with your issue: Nope.

Good description of what is really wrong and how to reproduce if possible. Details of what you did before: Drop phone 2-3 feet (24-36") onto 1" thick rug.

 

What is worth a thousand words

Pictures of your issue if possible: N/A

Screen capture if possible with this: N/A

 

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9780 RED CROSS on battery, cannot repair with DM!!

The best and only fix I've found for the "no battery recognized" symbols is to leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

 

Try that and see what happens. Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎11-20-2011
My Device: Bold 9780
My Carrier: Rogers

Re: Bold 9780 RED CROSS on battery, cannot repair with DM!!

Did not work, any other suggestions?
New Contributor
Posts: 6
Registered: ‎11-20-2011
My Device: Bold 9780
My Carrier: Rogers

Re: Bold 9780 RED CROSS on battery, cannot repair with DM!!

Any more suggestions?
New Contributor
Posts: 6
Registered: ‎11-20-2011
My Device: Bold 9780
My Carrier: Rogers

Re: Bold 9780 RED CROSS on battery, cannot repair with DM!!

Anyone?

Highlighted
New Contributor
Posts: 6
Registered: ‎11-20-2011
My Device: Bold 9780
My Carrier: Rogers

Re: Bold 9780 RED CROSS on battery, cannot repair with DM!!

So the phone was plugged in for about 3 days with no signs of hope, no matter what battery was in it.

I just started to unplug everything as I thought there was no chance. I accidentally hit it off the table during so and noticed a red light came on..

IT BOOTED. Now I need to update software and Im good to go.

I solved this myself, by accident. These forums are absolutely useless.