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Visitor
Posts: 1
Registered: ‎04-18-2013
My Device: Blackberry 9780
My Carrier: sosh

Bold 9780 - Screen stays white -

Hello,

 

My bold 9780 shows a white screen since 3 days. It is then impossible to use it.

My phone is still under guarantee since I bought it in June 2012. Where can I send my blackberry so that it can be exchanged ?

 

Thank you 

 

 

 

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9780 - Screen stays white -

Hi and Welcome to the Community!

 

Your warranty coverage and methods would have been provided to you when you purchased your device. That original documentation should have instructions for you to follow. Normally, it is the original place of purchase or an authorized service center -- it varies by region, and I have no way to know what your method is. So, check your original documentation or contact your original place of purchase for instructions.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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