Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎01-09-2011
My Device: BB Bold 9780 RCN72UW
My Carrier: Virgin
Accepted Solution

Bold 9780 Unable to use BB Browser when wifi connected

I recently started using a new  BB Bold 9780 (BB6.).

This is a fine phone..... and browses quite well with GPRS/3G.

 

However, if I switch wifi  on,  (connected to my home wireless router)  the Browser does not work at all.

"Unable to find the requested server"

 

I have a Netgear router and that is fine for other devices.

BB 9780 wifi session is set to WPA

 

I have a dataplan with Virgin.

 

I conclude that wifi does not work and that would be very disappointing.... and sounds odd!

When all the sales people say that this is a wifi enabled device.

 

Has any one any tips or tricks?

 

I wondered whether Opera 5.1 might help- but that Opera died when I tried to launch it!

 

 

Many thanks

 

ChrisM

 

 

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9780 Unable to use BB Browser when wifi connected

Look at your device to the top right, is there a bright white WiFi logo, or is it grey?

In your Device Options > WiFi, does it say connected to your named router?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎01-09-2011
My Device: BB Bold 9780 RCN72UW
My Carrier: Virgin

Re: Bold 9780 Unable to use BB Browser when wifi connected

Ok,

I am rather a novice at this....  but here goes:

 

1: Yes....   top right there is wi fi icon, with at least three bars.

 

2: Options(spanner) menu / Networks & Connection/Wi Fi Network/  i can see my SSID.

 

3:  Also in the Options /Device/Advance System Settings/Host Routing table   there is a list of:

GPRS UK (234030303)

Wi-fi (60)

 

and then a further list of GPRS entries.

 

Thanks

 

CM

 

 

 

Contributor
Posts: 12
Registered: ‎01-07-2011
My Device: BlackBerry Bold 9780
My Carrier: Bell Mobility

Re: Bold 9780 Unable to use BB Browser when wifi connected

Beside the WiFi icon, is there the BlackBerry icon to the right of it? If there isn't, then the 9780 isn't completely connected to the router. I find that the 9780 sometimes drops the connection but quickly regains it.

New Contributor
Posts: 5
Registered: ‎01-09-2011
My Device: BB Bold 9780 RCN72UW
My Carrier: Virgin

Re: Bold 9780 Unable to use BB Browser when wifi connected

Hello again.....  

the BB icon sometimes appears top right, generally when there is a 3G service.

And then the Browser occasionally works. (One time in twenty)

 

But normally the GPRS service appears does not have the BB Icon.

Then the browser does not work

(Unable to find the requested server)

 

Of course, if I switch the wifi setting off, the Browser works well in GPRS & 3G  (But I guess slower than through  a wifi connection)

 

Thanks for the info.....   

 

Any more thoughts?    

 

CM

 

 

 

 

 

Then 

New Member
Posts: 1
Registered: ‎01-13-2011
My Device: Blackberry 9780
My Carrier: Digi

Re: Bold 9780 Unable to use BB Browser when wifi connected

Hi,

 

greetings,

I am also having the same problem here. I cant seem to use the browser after connecting to my wireless. But I have no problem using the browser to surf the net with EDGE and 3G. I just got my device like 24 hours ago. Kindly advice. 

 

 

Thank you

 

New Contributor
Posts: 5
Registered: ‎01-09-2011
My Device: BB Bold 9780 RCN72UW
My Carrier: Virgin

Re: Bold 9780 Unable to use BB Browser when wifi connected

Well I finally fixed this one.

 

My BB could not connect to my Netgear router, but it could connect happily with my neighbour's wifi.

 

I switched off the WMM security setting on my Netgear router advanced setting panel.

Bing, the BB now talks wifi.

 

 

Result.

 

 

Visitor
Posts: 1
Registered: ‎02-14-2011
My Device: Bold 9780
My Carrier: Optus

Re: Bold 9780 Unable to use BB Browser when wifi connected

I have the same problem and have been looking for an answer with no luck.

New Contributor
Posts: 5
Registered: ‎01-09-2011
My Device: BB Bold 9780 RCN72UW
My Carrier: Virgin

Re: Bold 9780 Unable to use BB Browser when wifi connected

Have you changed your Router setting?

That did the trick for my Blackberry.

New Contributor
Posts: 2
Registered: ‎02-23-2013
My Device: blod 9780
My Carrier: etisalat

Re: Bold 9780 Unable to use BB Browser when wifi connected

hi man pls tell me what you did in your phone & your router , i switch this option off but still cannot connect on wifi