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Posts: 1
Registered: ‎04-30-2011
My Device: Bold 9780
My Carrier: TW mobile

Bold 9780 crash out of the blue

my bold crashed on my all of the sudden!!! I did not drop or have got water in! the screen is white now and i tried to take out the battery as reset for few times but it still appear the white screen only and the led light is still flashing red. can someone help me?? what could be the problems?? 

thanks in advance!!

Posts: 94,749
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9780 crash out of the blue

If your BlackBerry stays powered off with a white or black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

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New Contributor
Posts: 3
Registered: ‎06-20-2011
My Device: Bold
My Carrier: BlackBerry

Re: Bold 9780 crash out of the blue

I tried the below path it's open but cannot see "USB-PIN: UNKNOWN". 


"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm


I am using window 7 machine - Please update me ASAP PLZ.


New Contributor
Posts: 2
Registered: ‎02-06-2009
My Device: Not Specified

Re: Bold 9780 crash out of the blue

[ Edited ]

Hi Sanders


I did what you mentioned as I faced exactly same problem on my 9780. It says connecting to device (ARM) and it stays there forever.


I have no clue what to do next, please advice.


As per LED blink list I have error 55 BLINK CODES