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New Contributor
Posts: 3
Registered: ‎08-20-2012
My Device: Bold 9780
My Carrier: Bell Mobility

Bold 9780 freezing incoming and outgoing calls

My Bold 9780 is having troubles with incoming and outgoung calls, almost everytime the phone freezes and I have to remove battery to restore funtioning. Any help please much appreciated.

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Bold 9780 freezing incoming and outgoing calls

Hello rjf000,

Welcome to the BlackBerry Support Community.

 

Please complete the following process to address the issue with your BlackBerry® Bold™ 9780 smartphone freezing during calls:

 

Perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

We hope this helps.

Thank you.


-FB


 


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New Contributor
Posts: 3
Registered: ‎08-20-2012
My Device: Bold 9780
My Carrier: Bell Mobility

Re: Bold 9780 freezing incoming and outgoing calls

Thanks for the reply, I will try and let you kinow.

Highlighted
New Contributor
Posts: 3
Registered: ‎08-20-2012
My Device: Bold 9780
My Carrier: Bell Mobility

Re: Bold 9780 freezing incoming and outgoing calls

Hello, I have reloaded the device software to version 6 and still same issue.

Incoming and outgoing calls, causes device to shutdown. Could this be hardware or software? Any help greatly appreciated.