08-20-2012 03:05 PM
My Bold 9780 is having troubles with incoming and outgoung calls, almost everytime the phone freezes and I have to remove battery to restore funtioning. Any help please much appreciated.
08-29-2012 02:44 PM
Welcome to the BlackBerry Support Community.
Please complete the following process to address the issue with your BlackBerry® Bold™ 9780 smartphone freezing during calls:
Perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
We hope this helps.
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10-15-2012 10:42 AM
Hello, I have reloaded the device software to version 6 and still same issue.
Incoming and outgoing calls, causes device to shutdown. Could this be hardware or software? Any help greatly appreciated.