07-26-2011 07:44 PM - edited 07-26-2011 07:47 PM
My blackberry bold that's a little over 5 months old Keeps randomly shutting off.. I looked at other peoples posts about theirs turning off and theirs manages to reset itself. Mine will just totally go black screen and that's it.. You can press all the buttons you want and try turn it on it wont do anything. You need to do a battery pull. And its getting worse, it does it about 6-15 times a day now.. Very very annoying cause the darn thing takes 5 miss to turn on! I notice it mostly does it most often whenever IM sending a a text, or browsing the web. Already reset the phone and nothing helped.
07-27-2011 08:35 AM
I could do with some help on this one too. My 9780 is only a day old and it's shutting down randomly. When i plug the charger in, it restarts. Other than that, you have to remove the battery.
10-22-2011 07:06 PM
I have the same problem on my 3 month old Bold 9780. I just shuts it's self down for no apparent reason. I guess the lack of response on this though means RIM haven't a clue either?
04-05-2012 11:33 PM
I had the same problem, the battery was almost drained and it shut off. When I plugged it in, it would not switch on!!
When it finally switched on I got a white screen with a gazillion error messages. After 15 minutes of dismissing error messages it would just be a white screen with no error messages. I did a software reload a few times but even after deleting all data from the phone and reinstalling the OS as per instructions somewhere on this site, it STILL did the same.
I waited for 2 weeks, the new OS came out, I uploaded that and it came back to life. Its still pretty **bleep** though, its slow, unresponsive and it gives me a headache. BB better step up quickly cause if it continues like this they will be out of the marketplace in no time at all.
05-06-2013 12:01 PM
05-06-2013 07:31 PM
My blackberry bold 9780 randomly switches off by it's self and only switches back on when I plug the charger in or do a battery pull! I've done os software re install and I've bought a new battery but it's still doing the same thing! Any advise anyone?
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-07-2013 06:58 AM
05-07-2013 11:21 AM
It can't be the battery cause it is a brand new battery!
Actually, I have to disagree there...while rare, a "new" battery certainly can have issues. The best test is to find someone with an identical BB but does not have these problems...trade batteries and see what happens. So, what I would agree with, based on this, is that your battery being causal is now much less likely...but not yet zero.
Anymore advice anyone?
You may want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!