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New Contributor
Posts: 5
Registered: ‎11-22-2012
My Device: Blackberry Q5
My Carrier: Orange EE

Bold 9790 Complete Failure

Downloaded software update 12 hours ago - it said phone would be off the air for up to two hours but it is now completely dead and I am unable to even turn it on or get any life out of it. I have tried taking the battery out etc. with no success.  Help please

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bold 9790 Complete Failure

Hey Wendycox,

Welcome to the BlackBerry® Support Community Forums.

 

Please complete the steps outlined in the following article on how to force the detection of the BlackBerry® smartphone using Application Loader:

http://btsc.webapps.blackberry.com/btsc/KB10144


If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

 

Thanks.

-HB

 

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