11-22-2012 02:24 AM
Downloaded software update 12 hours ago - it said phone would be off the air for up to two hours but it is now completely dead and I am unable to even turn it on or get any life out of it. I have tried taking the battery out etc. with no success. Help please
11-26-2012 01:54 PM
Welcome to the BlackBerry® Support Community Forums.
Please complete the steps outlined in the following article on how to force the detection of the BlackBerry® smartphone using Application Loader:
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.