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Contributor
Posts: 12
Registered: ‎09-27-2012
My Device: Bold 9790
Accepted Solution

Bold 9790 Doesn't Delete Forever On Email Server

Can I 'Delete Forever' on my email provider server from my BB Bold 9790?

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Bold 9790 Doesn't Delete Forever On Email Server

That would depend on your email service provider. Most of the time, when you select Delete, it will just move messages to your Deleted folder. To delete them permanently, you email service provider would have to have an option that does that.

I hope that info helps!

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Contributor
Posts: 12
Registered: ‎09-27-2012
My Device: Bold 9790

Re: Bold 9790 Doesn't Delete Forever On Email Server

Thanks for that. Email service provider is xxxxxxxxxx@gmail.com in the UK. Do you know of a fix that will 'delete forever' from my BB?

 

Regards,

 

Sully

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Bold 9790 Doesn't Delete Forever On Email Server

According to the following Gmail Support document, emails get deleted permanently after 30 days. The only way to permanently delete messages before this time is to manually do so on the account.

Here's more info on this subject:

http://support.google.com/mail/bin/answer.py?hl=en&answer=7401

http://support.google.com/mail/bin/answer.py?hl=en&answer=78755&ctx=cb&src=cb&cbid=-1klx81o0htprp&cb...

I hope that info helps!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Contributor
Posts: 12
Registered: ‎09-27-2012
My Device: Bold 9790

Re: Bold 9790 Doesn't Delete Forever On Email Server

Yes I thought as much! Thanks for the help and info Smiley Happy

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: Bold 9790 Doesn't Delete Forever On Email Server

No problem! Have a good day!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!