06-25-2012 05:33 AM
My Bold 9790 ear speaker has recently stopped working. At first it was not working of just the odd phone call but since a couple of days ago it seems to happen with every single phone call. If I answer the phone or make a call there is absolute silence from the ear speaker although the person on the other end of the phone can hear me. Therefore, in order to hold a conversation on the phone I have to either activate loudspeaker or use the headset.
The phone is about 3 months old. I tried a battery pull and this didn't solve the problem.
Your carrier: o2
OS version 18.104.22.1688
Apps and free space
File free before and after a battery remove/replace: 207916925 bytes free
Did a battery pull fix your issue? No
Apps installed and their version:
Amazon mp3 Music Store (22.214.171.124)
BB App World (126.96.36.199)
BB Maps (188.8.131.52)
BB Messenger (184.108.40.206)
BB Podcasts (220.127.116.11)
Google Talk (2.5.108)
Password Keeper (7.0.0)
Social Feeds (18.104.22.168)
Windows Live (2.5.108)
Word Mole (7.0.0)
BT device model/version (you will have to look at the BT device): Not sure what this is
I'm guessing it is a hardware issue and I'll have to call o2 and arrange to send it for repair :\
06-27-2012 08:04 PM
I charged my phone yesterday and since doing so the ear speaker has curiously started to work again, although it is pretty quiet (but I think I noticed it being a bit quiet when I first got the phone)
08-01-2012 05:57 AM
08-13-2012 11:15 AM
I have the same problem.
I have not yet installed any third-party apps.
Speaker phone works, earbuds work, built-in ear speaker does not work. The ringer is also functional.
I tried removing and re-inserting the battery, no change.
I tried restoring to previous backups, no change.
I am presently charging fully, however it is presently at almost-full charge and there is no change.
Any new ideas??
08-13-2012 12:50 PM