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02-09-2014 06:42 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
02-09-2014 07:22 PM
Both options did not work
The first one is a 4h15m process...you could not possibly have carried that out given the timestamps of these posts. Oh wait...you posted again...hang on...
02-09-2014 07:23 PM
They've been tested before and today and it hadn't worked. It just shows the red LED
Oh...it's a pity you chose not to reveal that until now. But, I still don't understand. The first half (the 4h15m process) could result in "hadn't worked", but the second half (the battery trade) would make no sense from "hadn't worked"...what was the result on your BB with the other battery, and on the other BB with your battery?
02-10-2014 11:23 AM
02-19-2014 04:56 AM
02-19-2014 01:12 PM
Something is wrong with your batttery
Please re-read the thread before providing inaccurate guidance. The OP clearly reported that their battery works fine in a different BB, yet their BB continued to have problems using a different known-good battery. Hence, the problem IS NOT their battery...rather, it is their device.