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New Contributor
Posts: 3
Registered: ‎04-07-2013
My Device: Bold 9790
My Carrier: O2 UK
Accepted Solution

Bold 9790 emails

My phone has just started causing me a problem with emails.  Emails are automatically opening so that when I go to the inbox for example in the morning, all the emails that arrived overnight are marked as read.  I am unable to quickly see which are new emails which is very inconvenient.

New Contributor
Posts: 3
Registered: ‎04-07-2013
My Device: Bold 9790
My Carrier: O2 UK

Re: Bold 9790 emails

Still no change - can anybody help?

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Bold 9790 emails

Hi and Welcome to the Community!

 

There are several different public KBs on this issue, but each are different depending on your specific email service. Therefore, rather than listing them all here, I recommend you go to this site:

Search on "email marked read" and inspect the resulting articles for applicability to your specific situation.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-07-2013
My Device: Bold 9790
My Carrier: O2 UK

Re: Bold 9790 emails

I one of the suggestions and it seems to have done the trick - thanks!

Hall of Famer III
Posts: 58,151
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Bold 9790 emails

You are welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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