12-27-2012 12:47 PM
<--- The error message received
I tried to update my Bold 9790 to OS7.1 using Blackberry Desktop Software for PC but all I get is:
"There was an error updating your software
This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service."
Please help me find a solution
01-03-2013 08:57 AM
Hi nadz156 ,
Welcome to the BlackBerry Support Community.
Data services from your wireless service provider are required to update from one code line to another code line (from BlackBerry Device Software 7.0 to 7.1) This article should provide more information. "Unable to upgrade BlackBerry Device Software because the message "BlackBerry Device Software updates are only available to BlackBerry smartphone users with an active BlackBerry service subscription" appears when Desktop Manager is launched" http://bbry.lv/YXwsQl
Hope this helps.
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