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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎12-27-2012
My Device: Bold 9790 and PlayBook 16GB

Bold 9790 not updating to OS 7.1

Error <--- The error message received


I tried to update my Bold 9790 to OS7.1 using Blackberry Desktop Software for PC but all I get is:


"There was an error updating your software


This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit www.blackberry.com/service."


Please help me find a solution 

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Bold 9790 not updating to OS 7.1

Hi nadz156 ,


Welcome to the BlackBerry Support Community.

Data services from your wireless service provider are required to update from one code line to another code line (from BlackBerry Device Software 7.0 to 7.1) This article should provide more information. "Unable to upgrade BlackBerry Device Software because the message "BlackBerry Device Software updates are only available to BlackBerry smartphone users with an active BlackBerry service subscription" appears when Desktop Manager is launched" http://bbry.lv/YXwsQl


Hope this helps.



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