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New Member
Posts: 1
Registered: ‎03-26-2013
My Device: Bold 9790
My Carrier: Tmobile

Bold 9790 overheating and trackpad problem

I got my bold 9790 in 29/12/12 and haven't had any problems other than it getting very warm until now! Today 26/03/13 the phone has felt warm all day and the trackpad has decided to stop working! I took the battery out (whilst phone was on) held the trackpad button for a few seconds and the reinserted the battery however it has not worked! I can select with the trackpad ie. Click it but I cannot move it. The phone has sustained no damage ie. It hasn't been droped or anything like that - I would appriciate any advice! J
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Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Bold 9790 overheating and trackpad problem

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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