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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎01-07-2013
My Device: Bold 9790
My Carrier: Vodafone

Bold 9790 randomly shut off and won't turn on.

I was using my bold 9790 and it randomly shut off.

The phone's done this before but it's been easy to fix and turns back on again.

However, this time it doesn't turn on.

I've tried charging it with different chargers so I know it's the phone/battery and not the chargers.


Any idea what's happened and if I need to buy a new battery?

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bold 9790 randomly shut off and won't turn on.

Try removing the battery, connecting the phone to the wall charger then reinserting the battery.

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