Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎05-13-2012
My Device: bold 9790
My Carrier: Etisalat - UAE
Accepted Solution

Bold 9790 touch screen stops working

Well I got a black berry bold 9790 about a month ago; however, the touch screen stops responding and doesn't work again until I switch the phone off and remove the battery, it doesn't work even I reboot the phone without removing the battery.

 

Unfortunately, this happens around 4 -5 every day, which makes it very annoying after a while. 

 

I'm a new blackberry user and I don;t know how to respond to this.

 

Thanks

 

 

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Bold 9790 touch screen stops working

Hello yrashad,

Welcome to the BlackBerry Support Community.

 

Reloading or upgrading your BlackBerry® Device Software may help regarding your BlackBerry® Bold™ 9790 smartphone screen freezing. For more information on this procedure see the following article:


How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

We hope this helps.

Thank you.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


New Contributor
Posts: 2
Registered: ‎05-13-2012
My Device: bold 9790
My Carrier: Etisalat - UAE

Re: Bold 9790 touch screen stops working

thank you Smiley Happy
Highlighted
New Contributor
Posts: 8
Registered: ‎06-07-2012
My Device: 9790
My Carrier: Mtc Touch

Re: Bold 9790 touch screen stops working

i tried what u said told me i even tried to download other carriers and reinstall my software from another carrier i tried the impossible from a smooth reboot to a hard reboot ..... from a loader.exe to restore factory setting and even changed the screen ... the touch works for a while then doesnt work for like 2 days ,I even took it to a shop he said screen he changed it but it wasnt the screen he tried software still nothing ....  any advice ??