05-13-2012 08:27 AM
Well I got a black berry bold 9790 about a month ago; however, the touch screen stops responding and doesn't work again until I switch the phone off and remove the battery, it doesn't work even I reboot the phone without removing the battery.
Unfortunately, this happens around 4 -5 every day, which makes it very annoying after a while.
I'm a new blackberry user and I don;t know how to respond to this.
Solved! Go to Solution.
05-22-2012 08:26 AM
Welcome to the BlackBerry Support Community.
Reloading or upgrading your BlackBerry® Device Software may help regarding your BlackBerry® Bold™ 9790 smartphone screen freezing. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
We hope this helps.
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06-07-2012 09:11 AM
i tried what u said told me i even tried to download other carriers and reinstall my software from another carrier i tried the impossible from a smooth reboot to a hard reboot ..... from a loader.exe to restore factory setting and even changed the screen ... the touch works for a while then doesnt work for like 2 days ,I even took it to a shop he said screen he changed it but it wasnt the screen he tried software still nothing .... any advice ??