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New Contributor
Posts: 2
Registered: ‎04-30-2013
My Device: blackberry 9790
My Carrier: cincinnati bell

Bold 9790 will shutdown, even though I have a full battery - - why ????

I have a Bold 9790 and I just purchased a new battery last week - - - and I am still having the same issues.   My batterry can be fully charged and I will either be on the phone, taking a picture, or on the Internet - - - and my phone will shutoff.   I then will need to pull the battery for a reset and then sometimes it will say I have 20% or even lower with my battery.  So frustrating.   I am a professional and I just want my phone to work.  I need this phone to last 8 more months since I have a 2 yr contact.   ***Can anybody help me please !?!??!  (my software is updated and I have done all of the ways to improve your battery life via the BlackBerry webpage.)

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9790 will shutdown, even though I have a full battery - - why ????

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎04-30-2013
My Device: blackberry 9790
My Carrier: cincinnati bell

Re: Bold 9790 will shutdown, even though I have a full battery - - why ????

Thank you for the quick reply.  I will try this tonight and let you know.  Thank you

Highlighted
New Member
Posts: 2
Registered: ‎05-02-2013
My Device: Bold 9790
My Carrier: Vodafone

Re: Bold 9790 will shutdown, even though I have a full battery - - why ????

I am going through the same ordeal...infact have just posted my harrowing experience on the forum. I too have tried & tested all possible methods, unfortuntely, nothing has worked!! I guess its more to do with the hardware problem than just the battery.

 

My advise...move on from Blackberry now!!