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New Contributor
Posts: 7
Registered: ‎10-11-2012
My Device: Bold 9900
My Carrier: O2

Bold 9900 40% screen black and 'dead' pixels accross rest

Hi

My Bold 9900 (1 year old) developed a fault (not dropped nor got wet, etc) about 2 months ago; the lower 40% of the screen is black and does not display anything. The touch-screen still works on this area, however. If I take a screen grab, the picture shows the entire screen fine. In addition, there are numerous 'dead' pixels (look like dust) throughout the top 60% of the screen.

 

Is this a common issue? Is there anything I can do?

 

Running 7.1 Bundle 2061 on o2

 

Thanks

Jon

Super Contributor
Posts: 301
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: Bold 9900 40% screen black and 'dead' pixels accross rest

send your device to where you bought it, maybe it can help you ...

Follow me: @radewa | BBM Channel: C000DAC5C
I am from https://forumdukungan.blackberry.com.
(EX) Indonesian BlackBerry Elite Member.
New Contributor
Posts: 7
Registered: ‎10-11-2012
My Device: Bold 9900
My Carrier: O2

Re: Bold 9900 40% screen black and 'dead' pixels accross rest

It was a present and I don't think I'll be able to find out / get the receipt, etc.

 

Can it be sent back to BB direct?

Highlighted
Super Contributor
Posts: 301
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: Bold 9900 40% screen black and 'dead' pixels accross rest

i dunno you can sent back to RIM, or maybe you must bring your device to you local BB repair store.

Follow me: @radewa | BBM Channel: C000DAC5C
I am from https://forumdukungan.blackberry.com.
(EX) Indonesian BlackBerry Elite Member.
New Contributor
Posts: 7
Registered: ‎10-11-2012
My Device: Bold 9900
My Carrier: O2

Re: Bold 9900 40% screen black and 'dead' pixels accross rest

Hmm. no such place really, and it's clearly defective. Not a common problem then?