03-29-2013 02:38 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
03-29-2013 04:16 PM
03-29-2013 04:45 PM
OK...I really need the exact and complete error message...potentially faster (for you) still, you can look it up here:
my grandson was caught playing with the phone and I'm wodering if he's done some deleting by mistake???
If so, then you may have a much larger task ahead of you...if you are not very technically minded, you might want to seek help from someone who can do this for you. You might have to pay a local technician.
I can give you instructions, but they will be very very detailed with lots of very careful steps to conduct both on the device as well as on a PC.
Good luck and let us know!
03-29-2013 05:03 PM
03-29-2013 05:07 PM
Ow I don't think I could manage all that....the error message read "Failed to find service"
And did your search of the above-linked public articles reveal anything? For me, with that exact message, I find nothing useful.
I did try earlier to find out where I go to get the service books resent to me but I couldn't manage that, shall I ring and ask for the service books to be resent??? Sorry for taking up your time, like you said I'm not that computer/phones literate, unless its nice and easy, thank's Jill
I'm not sure what guided you to try the Service Books resending process, but for that, here are the proper steps, to be conducted in order, (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Specifically for the Service Books, there are multiple methods to send them (one of which is asking your carrier to send them)...but you really need to do the other things first to make sure you do this cleanly.
03-29-2013 05:24 PM
03-29-2013 05:34 PM
Somebody told me it was probablly services books that had been deleted as when I checked on the status of connections it says "enterprise server not connected" which ur probablly going to tell me has nothing to do with service books????
Well, sort of. Enterprise has to do with if your BB is registered to a specific corporate/BES server, providing enhanced services...I highly doubt yours is such, but one never knows. Enterprise functions indeed are correlated to Service Books, but Enterprise functions are not at all correlated to BlueTooth functionality (except in rare circumstances where the BES system admin is enforcing an "IT Policy" of preventing BlueTooth functionality on the BBs registered to that BES Server).
I'm at a dead end really as I'm not really understanding much of this, I might be better of not touching and taking the phone into the shop???
Probably a good idea...note that the things I've so far told you are perhaps only 25% of the complication level of the procedures I actually think need to be conducted in order to remedy your situation. So, it indeed is probably a good idea for you to find someone to fix this for you (you can play at being knowledgeable by telling them you think it needs a clean OS reload, and possibly a BBSAK or JLCMDR wipe/reload).
03-29-2013 05:58 PM