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New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: 3 Hong Kong

Bold 9900 Charging through USB Problem

Hi,

 

My Bold 9900 with OS7.1.0.746 Platform5.1.0.546

I used to charge it through dock and charging normally.

But when it is charged through USB cable connected to the device directly, both from computer and socket, it keep restarting!

Please help and advise as it is very inconvenient.

Thanks for help

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Bold 9900 Charging through USB Problem

Hello caryckw and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having issues charging your device.

 

To clarify, when you connect your device to your computer or to a wall outlet to charge your phone, it reboots?  Is there any error displayed when it reboots? If so, what's that error? 

 

Have you tried other chargers? Does this same reboot happen? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: 3 Hong Kong

Re: Bold 9900 Charging through USB Problem

To clarify, when you connect your device to your computer or to a wall outlet to charge your phone, it reboots?  Is there any error displayed when it reboots? If so, what's that error?

 

@@@ it reboots when connected to both computer and wall outlet. Every charging through USB port on by blackberry.

 

Have you tried other chargers? Does this same reboot happen?

@@@ No reboot issue when charging through Dock.

 

Please help!

Thanks

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Bold 9900 Charging through USB Problem

To rule out a software issue, try to bakup your device data using BlackBerry Desktop Software (see KB12487 How to back up the data on a BlackBerry smartphone) then reinstall your software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows

If the issue persists after doing the software reload then it's advised you contact your mobile network carrier to further investigate this matter.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!