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New Contributor
Posts: 7
Registered: ‎01-05-2012
My Device: Bold 9900
My Carrier: Vodafone

Bold 9900 - NO FIX FOUND, WONT TURN ON

Hello,

 

I had my second hand working Bold 9900 sent to me from overseas, the phone was working fully just before packaging. When I got my device a week later (with battery in it) the phone would show the red light at random patterns, it simply doesnt turn on, no error. just a black screen. Tried support for over 3 hours on phone and done apploader etc. Even sent in to repair shops. They couldn't fix it.

 

How does a fully functional phone blackout after a week in a box????

 

 

PLEASE HELP ME!!!

 

Andrico

Hall of Famer III
Posts: 57,522
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 - NO FIX FOUND, WONT TURN ON

Hello,

 

Normally, I am reluctant to second-guess any shops that have had their hands on the device...typically, they know what they are doing, and internet-distance diagnostics and repair recommendations can never substitute for what was done in-hand. But, you've not said what they actually tried, so I suggest this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎01-05-2012
My Device: Bold 9900
My Carrier: Vodafone

Re: Bold 9900 - NO FIX FOUND, WONT TURN ON

Battery was done as said already, and I handed it in to another repair shop... I will try this, also tried app loader no jvm bb desktop and all software related things, cell fix place did the same and also tried using a special machine...
Hall of Famer III
Posts: 57,522
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 - NO FIX FOUND, WONT TURN ON


zandrico999 wrote:
Battery was done as said already

I don't understand that...sorry...


zandrico999 wrote:
and all software related things

I don't understand that either.


zandrico999 wrote:
cell fix place did the same and also tried using a special machine...

And now I'm regretting jumping into this...there is no way for internet-distance diagnostics to improve upon what a qualified hardware technician can do with the device in their hands.

Good luck1



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎01-05-2012
My Device: Bold 9900
My Carrier: Vodafone

Re: Bold 9900 - NO FIX FOUND, WONT TURN ON

zandrico999 wrote:
Battery was done as said already

I don't understand that...sorry...

 

I meant I tried using other batteries.


zandrico999 wrote:
and all software related things

Many software related things possible were executed on the phone.


zandrico999 wrote:
cell fix place did the same and also tried using a special machine...

And now I'm regretting jumping into this...there is no way for internet-distance diagnostics to improve upon what a qualified hardware technician can do with the device in their hands.

 

Yeah, but it doesnt just not work like that...

 

 

Good luck1

 

Thanks.

 

Sorry for not making sense, its not easy typing on a phone as 2am